SHIPPING
- Express AU Shipping on orders over AUD $150 - FREE
- Express AU Shipping on order under AUD $150 - $7
- Delivery time for express shipping: 1-4 business days
- Express Shipping on orders over AUD $150 - FREE
- Express Shipping on orders under AUD $150 - $10
- Delivery time for express shipping: 1-5 business days
International Customs + Taxes
It is the customer's responsibility to be informed of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order.
Solsona Swim will not offer refunds for any refused shipments due to additional customs & taxes charges. If this fee is not paid, the order will be returned to us at the customers expense. Any custom charges paid to receive your order are not refundable upon return.
Dispatch Time
Please be patient as we meticulously pack your orders as they may take up to 2 business days to leave the Solsona office due to the large volume of orders. All orders are sent from our HQ in Sydney, New South Wales.
Please be aware that all orders are final and that we are unable to make any adjustments or cancellations to your order before it is shipped.
Tracking your order
We use Australia Post for all of our deliveries. Once your parcel is collected from our warehouse and scanned into the corresponding depot, you will be emailed your tracking number. If you are unable to find your email from the relative shipping couriers, please check your junk mail or alternatively contact us at info@solsonaswim.com.
Once your order has left our warehouse, it is in the hands of the courier. Any delays caused by the shipping company are outside of our control. Expected shipping times are an estimation given to us by the shipping companies, and may vary depending on locations. Each order is packed carefully by our warehouse team. Solsona Swim is not responsible for any damage caused to the parcel within the transit process.
Australia Post Tracking
To track your order, please visit: www.auspost.com.au/track/
Stolen Parcels
It is the customers responsibility to nominate a safe and secure shipping address. Solsona Swim is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
Damaged Parcels
Solsona Swim is not liable for any damage sustained to parcels once successfully delivered to the nominated address.
Availability
Although we make every effort to keep our stock lists current, online displays of unavailable goods may occur. If an order is placed for an item that is not in stock, we will get in touch with you to arrange for a refund or to find a suitable alternative.